Privacy policy

1. Introduction

Okuri (“we”, “our”, “us”) provides a software-as-a-service platform for funeral homes and related organizations. This Privacy Policy explains how we collect, use, and protect personal data when you use our services or visit our website.

By using Okuri, you agree to this Privacy Policy. If you represent a funeral home using Okuri, you are responsible for ensuring you have a lawful basis to provide personal data to us.

2. Information We Collect

• Account and contact data: Names, emails, organization details, login credentials.
• Client data: Information uploaded by customers (e.g., service details, contact lists).
• Communications: Messages sent via Okuri (including email through Mailgun).

3. How We Use Data

• Provide, secure, and improve our platform.
• Deliver transactional and notification emails.
• Support users and manage accounts.
• Comply with legal obligations and prevent fraud.
• Send optional marketing communications with consent.

4. Sharing and Third Parties

We do not sell personal data. We share information only with trusted providers needed to operate Okuri, such as:

• Mailgun (Sinch Email): for email delivery. Mailgun’s Acceptable Use Policy and Privacy Policy apply to messages sent through Mailgun.
• Hosting, analytics, and payment providers under strict confidentiality and security terms.

5. International Transfers

Data may be processed outside your country. When applicable, Okuri and its subprocessors use safeguards such as Standard Contractual Clauses or equivalent mechanisms.

6. Data Retention and Security

We retain data only as long as necessary for business or legal reasons, then securely delete it. Okuri implements encryption, access controls, and monitoring to protect personal data. No system is perfectly secure, but we promptly address and report incidents as required by law.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. For data processed on behalf of a funeral home, contact that organization directly; we will assist as required by contract or law.

8. Acceptable Use and Compliance

Users must comply with Okuri’s terms and Mailgun’s Acceptable Use Policy. Sending unsolicited or unlawful messages, or uploading illegal or abusive content, may result in suspension or termination of access.

9. Changes

We may update this Privacy Policy periodically. Updates will appear on this page with a new effective date.

10. Contact

For questions or privacy requests, contact:

Effective Date: October 8, 2025